物流政策
At CUPSY SHOP, we are dedicated to delivering your favourite products swiftly and securely. To ensure a smooth shopping experience, please review our shipping and delivery policies below:
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after you receive your order confirmation email. Once your order has shipped, you will receive a shipping confirmation with tracking details.
Shipping Rates & Delivery Times
We ship to various regions including Canada, the United States, the United Kingdom, Norway, and all countries in the European Union.
Shipping rates are calculated at checkout based on your location and selected shipping method.
Delivery Time
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USA and Canada: 5–7 business days
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Europe's and EU's countries: Delivery times vary by region, but generally fall within standard international timeframes from 1 to 5 business days.
- UAE and Turkey: 5–7 business days
Shipping Charges
European Union (EU)
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Standard Shipping: €7.90 per order
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Free Shipping: Orders above €59
United States
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Shipping charges are calculated based on order weight.
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Free Shipping: Orders above $129 USD
United Kingdom
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Shipping charges apply based on standard UK shipping rates.
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Free Shipping: Orders above £69 GBP
Norway
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Standard shipping rates apply to Norway address destination.
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Free Shipping: Orders above 990 NOK
Canada
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Shipping charges apply based on weight and destination zone.
- Free Shipping: Orders above 189 CAD
Turkey
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Shipping charges apply based on standard Turkey shipping rates.
- Free Shipping: Orders above ₺ 3.900 TRY
United Arabic Emirates
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Shipping charges apply based on standard UAE shipping rates.
- Free Shipping: Orders above 349 AED
Lost or Delayed Packages
While we aim for timely deliveries, unforeseen delays (e.g., customs clearance, carrier issues) may occur. If your package is delayed or lost, please contact us at support@cupsy.eu, and we will assist with tracking and cover any applicable charges.
Address Accuracy
Please ensure your shipping address is correct when placing an order. CUPSY SHOP is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error after placing your order, reach out to us immediately, and we will do our best to correct it before shipment.
Damaged or Defective Items
If your product arrives damaged or defective, please get in touch with us within 14 days of delivery. We’ll be happy to offer a replacement or refund.
Email us at support@cupsy.eu with your order number and photos of the damage for prompt assistance.
Company details
FABULA PLUS, d.o.o.
Šmartinska cesta 106
1000 Ljubljana
Slovenia
VAT: SI41252764
Company registration number: 6755899000
Email: support@cupsy.eu