At CUPSY SHOP, we are dedicated to delivering your favourite products swiftly and securely. To ensure a smooth shopping experience, please review our shipping and delivery policies below:

Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after you receive your order confirmation email. Once your order has shipped, you will receive a shipping confirmation with tracking details.

Shipping Rates & Delivery Times

We offer a range of shipping options to meet your needs. Shipping rates are calculated at checkout based on your location and the selected shipping method.

• Delivery Time: 14-17 business days for the UK, USA, and European Union.
• Shipping Charges For European Union. : €8.90 for every order.
  
  
• Shipping Charges for the USA: We charge shipping based on the weight of the order in the USA. Shipping rates are given below.
  
  
  

  Order Weight	Charges in Euros
  Orders 1kg–1.5kg	€16.30
  Over 1.5kg to 2kg	€17.50
  over 2kg to 2.5kg	€17.99
  Over 2.5kg to 3kg	€20.00
  Over 3kg to 4kg	€27.99

Lost or Delayed Packages

While we aim for timely deliveries, unforeseen delays (e.g., customs clearance, carrier issues) may occur. If your package is delayed or lost, please contact us at support@cupsy.eu, and we will assist with tracking and cover any applicable charges.

Address Accuracy

Please ensure your shipping address is correct when placing an order. CUPSY SHOP is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error after placing your order, reach out to us immediately, and we will do our best to correct it before shipment.

Damaged or Defective Items

If your product arrives damaged or defective, please get in touch with us within 14 days of delivery. We’ll be happy to offer a replacement or refund.
Email us at support@cupsy.eu with your order number and photos of the damage for prompt assistance.