Return and Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at support@cupsy.eu. Returns should be sent to the designated return address, which will be provided upon return approval. Please note that items sent back to us without first requesting a return will not be accepted.
You can always contact us with any return questions at support@cupsy.eu.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We’ll evaluate the issue and work to make it right.
Exceptions / Non-returnable Items
Certain items cannot be returned, such as perishable goods (e.g., food, flowers), custom products (e.g., special orders, personalized items), and personal care items (e.g., beauty products). We also cannot accept returns for hazardous materials, flammable liquids, or gases. If you have questions about a specific item, please get in touch.
Unfortunately, sale items and gift cards are not eligible for returns.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a new purchase for the desired item.
European Union 14-Day Cooling-Off Period
If your order is being shipped into the European Union, you have the right to cancel or return it within 14 days, for any reason and without a justification. Items must be in the same condition as received—unworn, unused, with tags, and in original packaging—and accompanied by the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and inform you if the refund has been approved. If approved, the refund will be processed to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved and you have not received a refund, please contact us at support@cupsy.eu.